On TV. Duh.
No, seriously.
Okay, so let’s back up a bit. As of last May, I joined on with the fine folks at crowdSPRING. As one half of the customer service team, it’s been my job to handle every manner of problem, query, gripe and even the occasion “thanks!” Oh, how I love those.
The transition from self-contained writer-guy to problem solver was a bit rocky (okay I sucked at it). But with a lot of practice and an amazing amount of coaching and patience from the rest of the team, I found myself being able to steer my writing skills into new territory for me- how do you switch hats from helping a new buyer post a project to assisting a creative with a bug they’ve encountered?
The most important part, to me at least, is making sure you never lose your sense of humor and empathy. We’ve all had terrible customer service experiences and as the guy who is now serving the customers, well, how does that saying go: “How can I help you?”
Oh right, TV. Last week, NBC came to our offices to speak with cS’s co-founder Mike Samson about small businesses’ reaction to initiatives laid out in Obama’s State of the Union Address. That said, the piece was pretty interesting- a fact only enhanced by a cameo from the devilishly handsomegent in the red Kid Dynamite t-shirt.
